{"id":11,"date":"2026-03-30T15:28:12","date_gmt":"2026-03-30T15:28:12","guid":{"rendered":"https:\/\/divihealthsciences.com\/?page_id=11"},"modified":"2026-03-30T15:28:27","modified_gmt":"2026-03-30T15:28:27","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/divihealthsciences.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5658587 e-flex e-con-boxed e-con e-parent\" data-id=\"5658587\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fab76f2 elementor-widget elementor-widget-html\" data-id=\"fab76f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    \/* DIVI HEALTH SCIENCES: UNIFIED LEGAL STYLING *\/\r\n    .legal-body { \r\n        background: #f4f8f8; \r\n        padding: 80px 20px; \r\n        font-family: 'Helvetica', 'Arial', sans-serif; \r\n        color: #4a5a5a; \r\n    }\r\n    .legal-container { \r\n        max-width: 900px; \r\n        margin: 0 auto; \r\n        background: #ffffff; \r\n        padding: 60px; \r\n        border: 1px solid #e0eaea; \r\n        border-radius: 12px; \r\n        box-shadow: 0 15px 40px rgba(9, 108, 108, 0.05); \r\n        line-height: 1.8; \r\n    }\r\n    .legal-container h1 { \r\n        color: #096c6c; \r\n        font-size: 2.8rem; \r\n        margin-bottom: 10px; \r\n        font-weight: 800; \r\n    }\r\n    .legal-container .last-updated { \r\n        color: #feb12d; \r\n        font-weight: 700; \r\n        text-transform: uppercase; \r\n        letter-spacing: 1px; \r\n        font-size: 0.9rem; \r\n        margin-bottom: 40px; \r\n        border-bottom: 1px solid #f4f8f8; \r\n        padding-bottom: 20px; \r\n        display: block; \r\n    }\r\n    .legal-container h2 { \r\n        color: #096c6c; \r\n        font-size: 1.6rem; \r\n        margin-top: 40px; \r\n        margin-bottom: 20px; \r\n        border-left: 4px solid #feb12d; \r\n        padding-left: 15px; \r\n    }\r\n    .legal-container h3 { \r\n        color: #58aaa9; \r\n        font-size: 1.2rem; \r\n        margin-top: 25px; \r\n        font-weight: 700; \r\n    }\r\n    .legal-container p { margin-bottom: 20px; }\r\n    .legal-container ul, .legal-container ol { margin-bottom: 25px; padding-left: 25px; }\r\n    .legal-container li { margin-bottom: 12px; }\r\n\r\n    \/* Special Branding Boxes *\/\r\n    .clinical-alert {\r\n        background: #fffcf5;\r\n        border: 1px solid #feb12d;\r\n        padding: 25px;\r\n        border-radius: 8px;\r\n        margin: 30px 0;\r\n        position: relative;\r\n    }\r\n    .clinical-alert strong { color: #d97706; }\r\n\r\n    .protocol-step {\r\n        background: #f0f7f7;\r\n        border: 1px solid #58aaa9;\r\n        padding: 20px;\r\n        border-radius: 8px;\r\n        margin-bottom: 15px;\r\n        display: flex;\r\n        align-items: center;\r\n    }\r\n    .protocol-number {\r\n        background: #096c6c;\r\n        color: #fff;\r\n        width: 30px;\r\n        height: 30px;\r\n        border-radius: 50%;\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: center;\r\n        margin-right: 15px;\r\n        flex-shrink: 0;\r\n        font-weight: bold;\r\n    }\r\n\r\n    @media (max-width: 768px) { \r\n        .legal-container { padding: 30px; } \r\n        .legal-container h1 { font-size: 2rem; } \r\n    }\r\n<\/style>\r\n\r\n<div class=\"legal-body\">\r\n    <div class=\"legal-container\">\r\n        <h1>Refund & Returns<\/h1>\r\n        <span class=\"last-updated\">Policy Version: 2.1 | Updated March 2026<\/span>\r\n\r\n        <p>At <strong>Divi Health Sciences<\/strong>, we uphold the most stringent quality control standards in the industry. Because our precision formulations are clinical-grade ingestible products, we maintain an uncompromising <strong>Hygiene and Patient Safety Protocol<\/strong>.<\/p>\r\n\r\n        <div class=\"clinical-alert\">\r\n            <strong>Mandatory Safety Notice:<\/strong> To ensure the biological integrity of our formulations for all patients, we <u>cannot<\/u> accept returns, provide refunds, or offer exchanges for any product where the factory heat-induction seal has been tampered with, broken, or removed.\r\n        <\/div>\r\n\r\n        <h2>1. Cancellation Policy<\/h2>\r\n        <p>We understand that clinical requirements can change. Our cancellation windows are as follows:<\/p>\r\n        <ul>\r\n            <li><strong>Immediate Cancellation:<\/strong> You may cancel your order within <strong>4 hours<\/strong> of placement for an automated 100% refund.<\/li>\r\n            <li><strong>Pre-Dispatch:<\/strong> If the order has been processed but not yet handed to the logistics partner, cancellation is possible via WhatsApp support at +91 91573 20051.<\/li>\r\n            <li><strong>Post-Dispatch:<\/strong> Once a shipment is \"In-Transit,\" it cannot be canceled. If delivery is refused, a restocking fee of \u20b9150 will be deducted from any eligible refund.<\/li>\r\n        <\/ul>\r\n\r\n        <h2>2. Eligibility for Returns & Replacements<\/h2>\r\n        <p>A return or replacement request is considered a <strong>\"Clinical Discrepancy Claim\"<\/strong> and will be approved only under the following conditions within <strong>7 days of delivery<\/strong>:<\/p>\r\n        \r\n        <h3>A. Technical Error in Fulfillment<\/h3>\r\n        <p>If the formulation delivered does not match your prescribed order (e.g., you ordered METIRIS Sachet but received METIRIS-MB).<\/p>\r\n\r\n        <h3>B. Compromised Product Integrity<\/h3>\r\n        <p>If the product arrives with a broken outer cap, a ruptured sachet, or a damaged induction seal. (Note: Minor cosmetic scuffs on the outer cardboard box that do not affect the internal formulation are not eligible for replacement).<\/p>\r\n\r\n        <h3>C. Batch Expiry<\/h3>\r\n        <p>In the highly unlikely event that the product delivered has less than 3 months of remaining shelf life.<\/p>\r\n\r\n        <h2>3. The \"Unboxing\" Protocol<\/h2>\r\n        <p>To protect both the patient and the brand from fraudulent claims, we strongly recommend recording a <strong>360-degree unboxing video<\/strong>. This video serves as definitive evidence of the product's condition upon arrival and accelerates the approval of your claim.<\/p>\r\n\r\n        <h2>4. Claims Process & Timeline<\/h2>\r\n        <p>If you have identified a discrepancy, follow these steps to initiate a review:<\/p>\r\n        \r\n        <div class=\"protocol-step\">\r\n            <div class=\"protocol-number\">1<\/div>\r\n            <div>Email <strong>wecare@divihealthsciences.com<\/strong> or WhatsApp <strong>+91 91573 20051<\/strong> with your Order ID.<\/div>\r\n        <\/div>\r\n        <div class=\"protocol-step\">\r\n            <div class=\"protocol-number\">2<\/div>\r\n            <div>Attach the unboxing video or high-resolution photos of the damaged\/incorrect seal.<\/div>\r\n        <\/div>\r\n        <div class=\"protocol-step\">\r\n            <div class=\"protocol-number\">3<\/div>\r\n            <div>Our Quality Assurance team will review the batch number and discrepancy within <strong>48 hours<\/strong>.<\/div>\r\n        <\/div>\r\n\r\n        <h2>5. Refund Resolution<\/h2>\r\n        <p>Once a claim is validated and approved:<\/p>\r\n        <ul>\r\n            <li><strong>Replacement:<\/strong> A new, inspected unit will be dispatched within 24 hours at no additional cost to you.<\/li>\r\n            <li><strong>Refund to Source:<\/strong> If you opt for a refund, it will be credited to your original payment method (UPI, Credit Card, or Net Banking) within <strong>5 to 7 business days<\/strong>.<\/li>\r\n            <li><strong>COD Orders:<\/strong> For Cash on Delivery orders, refunds will be processed via a secure Razorpay Payout link or bank transfer once you provide valid bank details.<\/li>\r\n        <\/ul>\r\n\r\n        <h2>6. Non-Refundable Scenarios<\/h2>\r\n        <p>Refunds will not be issued in the following cases:<\/p>\r\n        <ul>\r\n            <li>Individual biological non-responsiveness (Results vary based on individual metabolic profiles).<\/li>\r\n            <li>Taste or texture preferences (Our clinical formulations prioritize efficacy over artificial flavoring).<\/li>\r\n            <li>Change of mind after the product has been unsealed.<\/li>\r\n            <li>Requests made after the 7-day post-delivery window.<\/li>\r\n        <\/ul>\r\n\r\n        <div class=\"clinical-alert\" style=\"text-align:center; border-style:dashed; background: #f0f7f7; border-color: #58aaa9;\">\r\n            <strong>Patient Support:<\/strong> For any disputes or clarifications, please reach out to our grievance team at <strong>+91 91573 20051<\/strong>.\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &#038; Returns Policy Version: 2.1 | Updated March 2026 At Divi Health Sciences, we uphold the most stringent quality control standards in the industry. Because our precision formulations are clinical-grade ingestible products, we maintain an uncompromising Hygiene and Patient Safety Protocol. Mandatory Safety Notice: To ensure the biological integrity of our formulations for all [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Divi Health Sciences<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/divihealthsciences.com\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Divi Health Sciences\" \/>\n<meta property=\"og:description\" content=\"Refund &#038; Returns Policy Version: 2.1 | Updated March 2026 At Divi Health Sciences, we uphold the most stringent quality control standards in the industry. 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