Privacy Policy

At Divi Health Sciences, we recognize that our patients trust us not only with their metabolic health but also with their most sensitive personal and clinical data. This Privacy Policy outlines our rigorous standards for the collection, storage, and protection of your data in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, India.

1. Information Collection and Consent

We collect information to provide you with precision-dosed clinical formulations. By using our website, you provide express consent for the following:

A. Personal Identity & Contact Data

• Full Name and Age.
• Shipping and Billing Addresses.
• Email Address and WhatsApp/Mobile Number for order tracking and clinical support.

B. Sensitive Clinical Data

C. Technical & Usage Data

• IP Addresses, browser type, and device identifiers.
• Cookies and tracking technologies to optimize your shopping experience and remember your clinical assessment progress.

2. Use of Your Information

Divi Health Sciences utilizes your data for the following strictly defined purposes:

• Order Fulfillment: To process transactions, verify payments, and ship clinical formulations to your doorstep.
• Clinical Customization: To analyze survey responses and route you to the appropriate METIRIS, SYNAPTIS, or MATRIVA protocols.
• Communication: To send automated order updates via WhatsApp/Email and respond to clinical inquiries via our "Contact Us" portal.
• Legal Compliance: To comply with applicable tax laws, health regulations, and government mandates in India.

3. Data Security & Technical Protection

We implement enterprise-grade security measures to protect your clinical information:

• Encryption: All data transmitted between your browser and our servers is protected using Secure Socket Layer (SSL) 256-bit encryption.
• Payment Security: We do not store your credit card or bank details. All payments are processed through PCI-DSS compliant third-party gateways (e.g., Razorpay/Stripe).
• Access Control: Access to your clinical data is strictly limited to authorized personnel involved in fulfillment and clinical support.

4. Data Sharing and Third Parties

Divi Health Sciences will never sell, rent, or trade your personal or health data to third-party marketing agencies. We only share data with the following essential service providers:

• Logistics Partners: Shared only with your name, address, and phone number for delivery purposes.
• Infrastructure Providers: Secure hosting and database services (e.g., WordPress/WooCommerce infrastructure).
• Regulatory Bodies: Only when legally compelled by Indian law enforcement or healthcare authorities.

5. Your Rights as a Data Principal

Under Indian data protection laws, you have the following rights regarding your information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we update or correct any inaccurate clinical or contact information.
• Right to Erasure: You may request the deletion of your account and personal data (subject to legal record-keeping requirements for pharmaceutical transactions).
• Withdrawal of Consent: You may opt-out of marketing communications at any time via the "Unsubscribe" link or by contacting us.

6. Cookies and Tracking

Our website uses cookies to enhance functionality. You can choose to disable cookies through your browser settings, though this may prevent you from using the "Find Your Solution" survey effectively.

7. Contact Our Data Grievance Officer

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our designated Grievance Officer:

Divi Health Sciences
Attn: Data Privacy Team
Parijat Business Center, Sardar Patel Ring Rd,
Vatva, Ahmedabad, Gujarat 382440
Email: wecare@divihealthsciences.com
WhatsApp: +91 91573 20051